FAQ'S
What other services are included in my membership?
- Lock Out Assistance
- Flat Tire Change
- Fuel Delivery
- Battery Jump Starts
Is my spouse covered? What about children living at home or away at college?
Any-Area Roadside wants to make their services available to your spouse, children living at home or away at college. They have all of the same benefits afforded to you at NO ADDITIONAL COST.
What if I call Any-Area Roadside and I am not in their system?
In the rare event you should call and you are not in our system or your eligibility cannot be verified we will offer to assist you at your expense. In other words, you will still be able to use the Any-Area Roadside emergency number, but you will be expected to pay for the service. (Keep in mind that because we are such a large corporate account, it is likely that we can obtain a better rate for you than you could obtain for yourself). You will then send your original, dated, itemized receipt on the commercial letterhead of the service provider, and your name, address, and member number to Any-Area Roadside and your eligibility will be confirmed and your roadside assistance expenses will be reimbursed to you.
I called Any-Area Roadside and the ETA (estimated time of arrival) I was given was too long, what are my options?
In most cases we are able to assist you within 30-45 minutes. In certain areas and at certain times, we may not be able to dispatch help to you. In those cases we will give you an authorization number and direct you to call a local service provider for the assistance you need. You then pay the service provider directly for services rendered, and you submit to us a reimbursement request. Your dollar limit for reimbursement is $50.00 event. Extreme weather conditions, acts of God or nature, heavy call volume or lack of equipment availability may affect our ability to provide service.
Does Any-Area Roadside cover all the vehicles I own?
Because membership benefits apply to you, not to a single vehicle, your Any-Area Roadside benefits can be used to provide service for any of the following vehicles which you, your spouse (or domestic partner) or dependent children living with you may be driving regardless of whether that vehicle is owned, leased rented, or borrowed:
- Automobiles, including company cars assigned to the member for full-time personal use; and
- Pick-up trucks, vans and sport utility vehicles operated primarily for personal use.”
What Vehicles is Not Eligible?
Vehicles including but not limited to taxis, limousines, automobiles, vans, trucks, and trailers; self-contained and/or self-propelled motor homes, regardless of size or class; and trailers, including but not limited to boat, fifth wheel, travel, and/or pop-up camping trailers.
Does Any-Area Roadside cover any parts or mechanical work?
Any-Area Roadside is a roadside assistance service for gas/fuel/oil delivery, flat tire changes, lock out services, battery jump-starts. Any fluids, batteries, or parts delivered are at your own expense.
How many times can I use my Any-Area Roadside service a year?
Any-Area Roadside provides services to stranded motorists who are our members up to Four times per membership year. We do not cover repeated service calls for a covered vehicle in need of routine maintenance or repair.
How do I access my services?
Simply keep your membership card in a readily accessible place in the event you should need to contact us.
What if I am on a toll-way or turnpike?
In some instances the toll-way or turnpike has its own tower and does not allow Any-Area Roadside to send you assistance. You may use their contracted towers and send in your receipt, towing for roadside assistance services to us for reimbursement. At times you may wish to have the turnpike tower take you off the roadway and then call your Any-Area Roadside service number to do the rest. This is acceptable also.
I've never heard of you - how do I know you're going to be around for a full year if I pay for a year's membership?
Any-Area Roadside utilizes the dispatch call center of its affiliates. And is on call 24/7. For your convience.
Does each member of my family get a membership card?
Any-Area Roadside coverage is extended to the spouse and all children living at home or away at college. Two membership cards are issued with each membership packet, in the name of the enrolling member. If you require an additional card for a dependent son or daughter, please notify us. Calls for service must mention the name and card number of the membership account. Members must call in under the main account to be serviced.
Regarding fuel service.
In the event a member runs out of gas, enough fuel will be delivered so that you can reach the nearest fueling station. (Member is responsible for the cost of fuel, which must be paid for by the member. Directly to the service provider at the time of delivery).
What's the average response time to a stranded motorist?
Any-Area Roadside typically services most members between 30 – 45 minutes or up to 60 minutes in rural areas. Response time will vary due to inclement weather conditions, traffic patterns, and your location.
What if I don't have a credit card? What if I want to pay by check or money order?
If you'd like to purchase your membership by check, please fill out our online form located here, and mail it to the address provided.
How soon can I get roadside assistance?
When you call our toll-free number or enroll on our website, it will take 8-10 business days for you to receive your membership packet. You can begin using your Any-Area Roadside services as soon as your packet is received. If you mail in a coupon from another advertising source, your service, again, begins when you receive your membership materials. The term of your membership is effective when you receive your membership packet for a 13-month period.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call: (888) 893-1790
